Our service

Whether it’s handling your payments, tailoring our offering to your unique experience with our sales team, or providing support on-site at your events and to your customers online - Citizen Ticket has got you covered.

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Simple & Ethical

We believe ticketing can be turned into a force for good. We want our booking fee to remain as reasonable and as honestly presented as possible, because frankly we feel like it's the right thing to do.

Payment Processing

Payment processing is part of our service, and card processing fees are included in our booking fee. That means you don't need your own merchant account or payment processing solution. We'll process all transactions and pay out your income directly to your bank account.


We've taken away the stress and hassle around refunds. They can all be managed within your organiser dashboard and can be dealt with at the click of a button.


We aim to get your funds to you as fast as possible. If all goes to plan we can pay out as soon as the next day. If you have a large or complex event then let us know, and we will happily look at flexible pay-out options.

Client Accounting

All funds are held in a designated client account. This means they're not included in our balance sheet, and they're ringfenced until it's time to pay you out.

On-site support

We'll put our boots on the ground of your event.


When it comes to events we know a thing or two, and we can provide a reliable and experienced team who knows our software inside and out. We're up for working together to ensure that your event or experience goes as smoothly as possible, and having a good time doing so! If you're running a large scale or complex event, then let us know.


If you'd prefer to get your staff up to speed on our technology fast, then our managers are happy to come by to quickly train your staff. This'll help make your team feel comfortable with the technology before the masses arrive.

Our approach

We think that if our tech is well messaged and intuitive then this will reduce people needing to get in touch in the first place, however when queries do arise we act as quickly as possible and communicate in straightforward language.


Having built our platform from the ground up and backed by our extensive customer support experience, we've automated key things like ticket transfers, ticket exchanges, refund requests and account and payment issues.

A personal touch

We know people respond best to a service that has a personal touch over a generic reply. That's why our customer services team will go above and beyond to investigate and resolve your ticket holders queries on an individual basis.


Even though we have automated ticketing systems set up, you have the flexibility as an organiser to take over customer support operations and manage requests for your ticket holders however you want.

Business development

Speak to our team today and tailor our offering to your unique experience

Account management

We have a team of managers who will chat to you, ensure they understand your event and what you are looking to achieve, and can help set up your event in the best possible way. Our team deeply understand, and are passionate about events.


We can provide detailed demos of our platform so you can see for yourself how it could work for your events, whilst familiarising yourself with the wealth of features & functionality we offer. Demos can be provided virtually or in-person and we're happy to accommodate multiple people from an organisation.

Book a demo

We can provide bespoke packages including box office setup, onsite teams, marketing, and hardware. Book a demo with one of our team to find out more and get your questions answered by an expert.

Contact details

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