Ticketing as a Service - FAQs
How do I get paid for the tickets sold?
With Citizen Ticket SaaS you don't have to wait until after the event to get paid - we know that's a pain for event organisers. Revenue will appear almost immediately into your Stripe/Square account, depending on the deal you have with them directly.
We recommend Stripe as our preferred payment provider as they are very easy to use, have a slick checkout process for ticket buyers, and have great payment processing rates.
Both Stripe and Square will allow your customers to pay you directly using a credit / debit card. If you don't have a Stripe or Square account, don't worry, we will send you all the details you need to get going.
How can your fees be so low?
We are able to be so competitive on price because we link your payment provider (eg Stripe or Square) to our premium ticketing software. You will pay transaction fees directly to your merchant provider (Stripe / Square) without Citizen Ticket marking it up in any way shape or form. This also puts you more in control of the financial elements of your events.
Can I pass the booking fees on to my customers?
Yes, you can add a reasonable booking fee of your choosing to the ticket price, which means all your fees are covered and you get to keep the entire face value of the ticket price. You're in total control and this can provide an extra revenue source.
Can I use the platform for free?
It is free to process free tickets up to 1,000 tickets via our ‘plug and play’ product. For our subscription model it is based on any ticket issued via the platform so free or paid tickets are priced the same. Remember our subscription product is designed for large or enterprise grade events (issuing over 10k tickets or sessions per year).
Can I get a charity discount?
Once you have signed up, email us with proof of your charity status. Once verified, we can discuss an appropriate charity discount to your account. This process will only take a day or two.
How do I pay for the fees?
When signing up we will ask you for the relevant bank details that you would like us to bill. We will bill you monthly, based on the level or package you are on. We'll send you an email and an invoice each time we bill. There is also a section on your account to review all previous bills so you can always easily check how much you've paid.
Is there a limit to the amount of tickets I can sell on the platform?
Absolutely not, some of our customers sell hundreds of thousands a ticket every year and we provide competitive custom packages to ensure Citizen Ticket is the best possible value platform for them. If you anticipate a surge of ticket sales of more than 10,000 on a single day then let us know so we can ensure we're ready for heavy traffic through your box office.
Can I use other ticketing companies alongside?
That's no problem, you are free to use as many platforms as you like. We recommend just using us, as it can be cleaner to have all your customer data in one place. We find having one centralised hub for your team to work off can reduce complexity and confusion.
Sometimes I won't need the system. Will I still need to pay the subscription?
Yes. This service is designed for professional event organisers who need a ticketing service all year round, even if they only run one event per year. Our ‘plug and play’ product does not have a subscription fee, and may be more suited to your use case.
How do I cancel my subscription?
This can be done via the platform. There is a minimum one month notice period before cancelling. All data is fully accessible and migratable if you decide to leave us.