DocumentationTutorials, scenarios & features

Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.




Organiser App - How to use the Box Office

Having this box office capability integrated right in the app provides a seamless way to handle ticket sales on-site at the event. The variety of payment acceptance modes gives flexibility to process transactions in whatever manner is most convenient for the customer.

  1. Select the event you wish to sell a ticket for.
  2. Click "Box Office".
  3. Select the tickets the customer needs.
  4. Click "Add to Basket", then click either "Add More Tickets" or "Go to Basket".
  5. Click "Process to Payment".
  6. Insert customer details. Please note that if you choose "Anonymous", they will not receive a receipt and their data will not be captured.
  7. Click "Process to Payment" again, then select one of the following payment methods:
    1. "Card Terminal": This will send the amount directly to your SumUp terminal.
    2. "QR Code": This will make a QR code for the customer to scan and complete the payment with.
    3. "Magic Checkout": This will either email or text the customer with a prefilled basket.
    4. "Complimentary": This will give them the ticket free of charge.
    5. "Cash": This will also give you a cash calculator to use to ensure you give the correct change.
  1. After selecting a payment method, press "Issue Ticket".

The ticket platform that saves you time and makes you money.

Pricing Book a demo

How we use cookies

cookie icon

Hello! We would like to use cookies on this site to:

  • Store your session and log in details
  • Better understand our web traffic (analytics)
  • Provide social media and advertising features

Please read our cookie policy.