DocumentationTutorials, scenarios & features

Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.




Box Office - How do I issue complimentary tickets?

Complimentary ticketing capability allows organisers to easily distribute free tickets when needed, such as for guests, staff, sponsors, etc.

  1. In the side menu click "Box office".
  2. Click "Select Ticket" next to the event you want to issue a complimentary ticket for.
  3. If your event has multiple dates, select the date in the calendar.
  4. If the customer already has a Citizen Ticket account, click "Yes" and search for their full name or email address and select them from the list.
  5. If the customer doesn't have an account, enter their name and email address (optional).
  6. Add the ticket type(s) and the quantity you wish to issue to the customers basket.
  7. Click the blue button “Reserve”.
  8. Under payment methods click "Complimentary" then "Issue tickets.
  9. The customer will receive the ticket via an email from Citizen Ticket.

Top tip: to view your what tickets are complimentary, go to Income & Sales > Sale & Revenue within your event. The present symbol “” under the comp column shows a ticket has been issued as complimentary.

The ticket platform that saves you time and makes you money.

Pricing Book a demo

How we use cookies

cookie icon

Hello! We would like to use cookies on this site to:

  • Store your session and log in details
  • Better understand our web traffic (analytics)
  • Provide social media and advertising features

Please read our cookie policy.