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Create an event, set up your venue and set the date


The event creation process is the opportunity to present the event to the public - let everybody know what is happening, where and when.

Whether you are holding a one-off event or a whole season of experiences, it all starts with setting up a description, venue and initial date.

What are we going to do?

Creating your first event is an important step in getting your tickets on-sale on Citizen Ticket. When creating your event, you will be introduced to the event dashboard, which is your hub for monitoring ticket sales, configuring your customer journey and much more.

An event could also be an activity, a course or session, or even a holding entity for selling add-ons to an experience.


In this guide we’ll walk you through creating your first event, adding a location and setting up the first date.


  1. Create and configure your organiser profile

How to create an event

  1. In the top left of your dashboard, click the blue “Create event” button
  2. You will be brought to the first form to fill in - “Title and Description”

Bear in mind that you can always revisit and update your title and description. In fact, this is true for any section within the event dashboard - nothing you set is permanent and can be updated in real time to the customer.

  1. Type in the draft title and long description for your event.
  2. You’ll also be asked for the Event type - which helps Google’s search engine rankings.
  3. Check the discoverable box if you plan for the event to be listed on sale for the general public and found in search results.
    1. If you want to make a private event, simply keep this option unticked
  1. Click Save

You’ll now be brought to the event dashboard for the first time, with a selection of tiles - the first being a checked ‘Title & Description’ tile. Before you can publish your event, you’ll need to complete all of the tiles underneath the “Setup” filter.

How to find the event dashboard again

You’ll be revisiting the event dashboard a few times during your event run, so it’s good to know how to find it.

Hover over the blue sidebar on the left, and click “Events” to be brought to the events list.

From here, locate your event and access the event dashboard by clicking on the name of the event, or the rightmost Dashboard link ( ).

You should find yourself back in the event dashboard and ready to continue setting up your first event.

To continue with your event setup, click the “Location” tile.

How to set up your venue or location

If you know the location of your event, or if it’s an online event - select the type of location (Venue, Online, Livestream or Hybrid) and fill in the form before clicking “Add location”.

This will add the location to your organiser account so that it can be reused for future events. It will also set this as the location for your newly created event.

If you don’t know the location just yet, simply click “Set location as To be confirmed.”

How to set up your first date

Click on “Dates” and enter the date of your event. If you are creating a season of event dates / time slots, just enter the date and time of your first time slot initially.

The date and time of your event can always be changed later. However, if tickets have been sold under a date that is later changed the customers may request a refund. So it’s wise to check your date is correct before publishing your event and selling your first ticket.

Once you’ve added a date, you’re now ready to add your first ticket type!

Before you do, it’s worth familiarising yourself with Automatic capacity management to save you time in the long run.

Additional tips / guides

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