DocumentationTutorials, scenarios & features
Discover our expansive knowledgebase and learn how to get the most out of Citizen Ticket.
Tutorials
- Getting started
- Create an event, set up your venue and set the date
- Create and customise your organiser landing page with your brand identity
- Adding team members to your profile
- Advanced ticketing
- Managing early bird tickets
- Enforcing a mandatory ticket with ticket purchases
- Understanding automatic capacity management
- Using Passes - Annual Memberships, Bundles or Passes
- Configuring your time slots for private party experiences
- Working with many dates
- Customer management
- Data & Reporting
- Traffic & tracking
- Exporting data to be used off-platform
- Themes
Scenarios
- Refunds and Cancellations
Features
- Account Details
- Account Help
- App
- Box Office
- Email Centre
- Event Setup
- Create and manage early bird tickets
- Dates how do I cancel or postpone my event
- Dates how do I create multiple sessionstime slots for an event
- Dates how do I use multidate mode
- Dates how do I use the time slots power settings
- Donations how to add a donations option at checkout
- Duplicate event how do I duplicate my event
- Embed widget how do I embed a buy tickets form to my event website
- How do I make event buckets
- How do I pin an event
- How do I schedule a date to publish my event
- How do I set up a waiver form
- How do I set up gift vouchers
- How to activate exchanges
- How to set up exchange all tickets in a sale
- How to set up tentative bookings
- Images how do I add a promotional video to my event page
- Images media tile how do I embed a spotify link
- Location how do I delete a venue
- Location how do I set a location or change a location
- Location how do I set up an online event
- Location how do I set up my event when I havent secured a venue
- Multievent tools what are multievent tools
- Releases sidebar
- Sales digest notify me when my event or a timeslot sells out
- Title description how do I hide my event from public view
- Title description how do I set my event type
- Finance
- General Queries
- Livestream Events
- Livestream Hybrid Events
- How do I change the sales end date for a live stream event with watch again enabled
- Live stream events how do I make sure my events live stream broadcast is of high quality
- Live stream events how do I stream a thirdparty conference call to my live stream
- Livestream studio can I add an alternative viewing link to my livestream event
- Livestream studio can people watch my camera if I havent gone live
- Livestream studio how do I customise my events live stream page
- Livestream studio how do I end the live stream for my event closing your broadcast
- Livestream studio how do I send a broadcast message to viewers
- Livestream studio how do I set up my streaming software for my live stream event
- Livestream studio how do I start my livestream or go live
- Livestream studio how to download the recording after the livestream
- Livestream studio what happens if access opens and I havent gone live
- Livestream studio what is broadcast message
- Livestream studio what is livestream embed
- Livestream studio what is streaming software
- Livestream studio what stream quality will my viewers receive
- Livestream studio when should I enable watch again after my live stream has finished
- Livestream studio where do I find the live stream server url and key
- Location how do I create a hybrid event location
- Location how do I create a live stream event location
- Tickets can I create a free live stream ticket
- Tickets how do I create a live stream ticket type
- Tickets how do I create live stream ticket types for a watch again or rental period
- Tickets how do I create ticket types for a hybrid event
- Manage Booking
- Customer fringe by the sea how do I apply for a refund for an event or return a free ticket
- Customer greenwich market grotto danson house how do I exchange my tickets to another datetime slot
- Customer how do I add my events to my personal calendar
- Customer how do I apply for a refund for an event or return a free ticket
- Customer how do I exchange my tickets for a tentative booking
- Customer how do I exchange my tickets to another datetime slot
- Customer how do I send a ticket as a gift to someone
- Customer I havent been sent cant find my eticket request ticket wallet
- Customer I purchased the wrong tickets how do I change my tickets for the correct event
- Customer I want to transfer my ticket to a friend or family member
- Customer my event has been cancelled
- Marketing
- After sale pop up how do I send a message to customers after they purchase a ticket
- Can I talk to somebody about marketing my event
- Continue shopping how do I allow customers to continue shopping for tickets to events on my organiser profile
- Discount codes how do I create a discount code for my event
- How do I capture customer data
- How do I create an access code for my event
- How to write a marketing optin message
- Marketing checkout settings
- Reward referrer how do I set up rewards for customers who refer my event to others
- Seo sharing how do I use seo sharing
- Super trolley how do I create add ons for my event e
- Super trolley traffic and tracking
- Traffic tracking how to add a moment
- What are urchin tracking module parameters
- My Account
- My Tickets
- Other
- Reporting
- Attendees guests how do I view my attendeesguests
- Attendees guests seating plan
- How to export attendees and guests reports across multiple events
- How to export sales revenue reports across multiple events
- Sales digest how do I get weekly sale updates for my event
- Sales revenue how do I view my ticket sales
- Traffic tracking what is the traffic tracking tool
- Ticket Purchase
- Customer archerfield walled garden the santa experience how do I purchase a ticket
- Customer borders book festival general public how do I purchase a ticket
- Customer greenwich market grotto danson house grotto 2023 how do I purchase a ticket
- Customer how do I purchase a ticket
- Customer how do I search for an event
- Customer how do I use my gift voucher
- Customer how to fill out a waiver form
- Customer I am struggling to get my transaction through
- Customer my event is sold out can I join a waiting list
- Customer one time codes
- Customer the checkout times out in less than 10 minutes
- Customer treasure island how do I purchase a ticket
- Customer where do I put my access code
- Customer where do I put my discount code
- Ticket Setup
- Activate ticket b when ticket a sells out
- How can I make a ticket type mandatory
- How can I ringfence some tickets for my event
- How do I absorb fees
- How do I activate the transfer functionality
- How do I create a custom wallet button with a link for a thirdparty conference call
- How do I set up a pass
- How do I stop all ticket sales for an event
- Tickets how can automatic quantities handle family tickets
- Tickets how can I create a ticket that allows customers to set their own price
- Tickets how do I activatedeactivate a ticket type for sale at a later date
- Tickets how do I collect the delivery addresses of my ticket purchasers
- Tickets how do I control the ticket ownership per person for my event
- Tickets how do I create a free ticket type
- Tickets how do I hide a ticket type
- Tickets how do I set my refund policy
- Tickets what is a foundation ticket
- Tickets what is ticket grouping
- Waiting list what is the waiting list feature
Waiting List - What is the “Waiting List” feature?
This feature allows users to subscribe to receive notifications if tickets become available for a sold-out event. Organisers can choose to restrict ticket sales only to those on the waiting list who have been notified, or open sales back up to the general public. This feature helps organisers handle demand for limited ticket inventory and give those on the waiting list the first opportunity to purchase newly released tickets.
- Click on the Events button on the main left hand panel
- Click on the Dashboard of your event
- Click the Waiting List tile
- Under the “Activate Tab” you will see these options.
- Number of Subscribers
- Activate - Allow customers to subscribe to a waiting list when the event is sold out. Tick this box to activate your waiting list.
- Restrict Ticket Sales - Restrict all ticket sales to waiting list subscribers who have been notified. Tick this box if you want tickets to be available only for those who have been notified using the Notify Feature (tickets would not be available for those who are not subscribed i.e general public).
NOTE: If you untick this box then re-tick it again you will get this warning box:
You are turning on "Restrict Access".
Only people who have subscribed to your waiting list and that you have notified (using the Notify feature) will be able to purchase tickets, until this option is disabled. General members of the public will not be able purchase tickets.
- Click either Cancel or Confirm
- The blue banner at the top will say “Waiting List Updated”
- If you disable this button, then tickets will be available for everyone including the general public.
Send Reminder Emails - Send emails at 9AM and 6PM. Reminder emails will be sent to you at 9AM and 6PM while ticket sales have been restricted.
- The next tab is called “Email Users” (You should consider sending the email after you add tickets to an event that previously had none available)
- Tickets Available (How many tickets are available for the event)
- Number of subscribers (How many people have joined the waiting list for the event)
- To keep these settings, click Save at the bottom of the page under “Activate”
- When your event sells out, a “Join the waiting list” button will display on the ticket widget to which users can subscribe to the waiting list. They will then receive an email notifying them that they have successfully subscribed to the waiting list.
- If the user decides they want to unsubscribe from your events waiting list, they can click the link at the bottom of the email.
- When the tickets for the event are sold out, the “Email users” tab will display with a message you cannot email your waiting list users.
- You can notify your waiting list when tickets have become available
- If tickets become available, a blue banner will appear with “let your subscribers know” that more tickets are available. You should consider doing this when the tickets are available in real time
- You will see how many tickets are available and the number of subscribers that are on the waiting list.
- Use the sliding scale to pick who in particular (if any) you would like to notify. This feature will appear when there are at least 4 subscribers to the waiting list. When you notify some of them together rather than individually you will get the green banner saying:
- An email was sent out to the users you selected from your waiting list with a link to your event page.
- Your waiting list will show a list of people subscribed regardless of if there are any tickets available or not
- You can see when users joined the waiting list
- You can also click on individual customers to notify them only. Click the blue “Notify” box. The “notified on” column will show when they were notified.
- Your subscriber(s) will receive an email notification with a link to your event page to buy the available tickets. Everyone you notified on the waiting list will receive the same notification letting them know that tickets are now available and they can go to the website to buy a ticket.
- Note: if you have unticked the box “Restrict Ticket Sales” under the Activate Tab, then this means that when tickets become available, everyone on the waiting list will receive the same notification letting them know that tickets are now available and the tickets will also be available to the general public to buy if they happen to be on the website at the same time.
- You can also re-notify a subscriber even if you already have notified them. Once notified, the button on the right of their name on the list will say “Re-Notify”.