How do I exchange my tickets for a tentative booking?
Your tickets might be exchangeable for another date or time slot (depending on the event organisers’ T&Cs). In some cases, you can exchange your ticket for a tentative booking if you are unsure of a new date / time that you will attend. If your tickets are eligible for exchange, you will see a blue “Exchange” button in your Ticket Wallet. Please note, exchange deadlines may apply for specific events, or tickets.
N.B:
- Tickets can only be exchanged by the original purchaser.
- To exchange your ticket, please sign in to your Citizen Ticket account and go to "Purchases" > "Ticket Wallet".
![](https://lh7-us.googleusercontent.com/mX4wkwIs1OLFnpPsN8D4XzxkBVsxghC_adqa2cfEFbCY6Uno_3Jf-cKrwjRFiQb5xlRsck6WQ7OXHKCX2uzzazoQJXvtYo9qqmOJ4lOuSP-RH7VmL-F2UqFU_xzfEFhUu1oOmmnOJt6xjxIXP4DaiH8)
- Click the blue "Exchange” button and you will be redirected to the “Ticket Exchange” tool.
![](https://lh7-us.googleusercontent.com/DOZMDFCC68fwqca15aSGFvtk5kGJYZCJIT3lTfqDLfHXr18jQyuEwhgQ5vxoZ211C8x9nkj1ZC42xhXHVqaeFh5tG-v6R_p9tz3zPS51__Xmk-OrAWsOPRjep4AEr-24BXojFynba2f_woHPpVNybzU)
- Alternatively, on the “Receipts” tab, you can pick your relevant receipt ID, then on the right hand side, click on "Exchange dates” from the “Options” dropdown menu.
![](https://lh7-us.googleusercontent.com/xtw5elr5jySTOzfHnT6pjv7VRlZ100m82BD15oJMHMiNyMsz1ZUjBP0x7GXUz4T00CoWMaQ8orsLr2erURlMnERB1Kr5gBXE47wNQetb26BbZieKwlosiAC_QlGRuzmqEbz0fxz5vQTljDOSY5FERkw)
![](https://lh7-us.googleusercontent.com/9ODl2MWpKfgGWECvbosH9SAq5hQlV6eLpmrlVBQUsB2yjxWquC_pLzXGOnUOHsKxAWKV0wHc_jkPaGoGjkW4foGh4km49N2hE-ovBxycCo6Le7qiMZ6AwtnFfj8oyH6h3TU1ASZ8HOkM5-L6ABHmAW8)
- Select the box of the tickets you would like to exchange and click the blue "Find eligible dates" button.
![](https://lh7-us.googleusercontent.com/L3sRuak5Qrz84cmXUtFm7C6P4ULZTBjspnNGNzOIO8HA4Ttf57_7WVqc6QOUC3KsmIGDdGxIRZUfQz1Qmdrj79eR5O9j3S1yIKDYHiBoFNLFwkGjLzcncAgnthUiOsomnDGQHuQVJ_a7sXskfPE41nE)
- On the second box down you will see “Tentative rebooking”. Select the checkbox and click the blue button: “Exchange to a tentative booking”.
![](https://lh7-us.googleusercontent.com/RoYCC-XKO6GdaGu260c6dz7RWTnsNy7HVHcaU8npJKRE6Qt2IIaRy_mkevh5BHamnyLeHfak5TUq7AMEZuKbJSRSofN6tMb-0HAL3c7flo8XUu4lP1j3wbWBdDmhXv0WcrD7rSv8ac9enZxIRjedFfI)
![](https://lh7-us.googleusercontent.com/g8DEy7JzaBE1ipskfZ0Y0sBpUKs82gUOAX5lGv_HcOuG-ApI409JCtfxuRJt-NmghwwqWPqlTQY5yPmE50tUA_X-PStXQ82fZwmlEmSnrirVrvd_PN21tsKnUW03DXuI3AIqEVrPDl5RNVVI1XZnmmM)
- Your ticket will now change to a tentative booking and your ticket wallet will be updated. Your updated ticket wallet will be sent to your email.
![](https://lh7-us.googleusercontent.com/NSSBusJSkGKVaj8XtZPnbpH-PnQ-v1np8_R8YdfBxPZ4DwkXftWBRYjU-6w2sKOoFc18wfO_akBLtFzBXwkX7DuQUwNKu1LoF8Gm8v5ddBGfl8WA0dthm4Ew6hTa3IKI74JNRDYr_tykKo9pwHU-QEY)
- When you know the new date/time that you would like to exchange your tickets to, please log in again and proceed with the same steps 1 - 4.
![](https://lh7-us.googleusercontent.com/b9Mrhx0dOxMmE_MxGTotfZEa4fBh_zWEum-YBpNCfpJMrynPoeTv0QrNQjR5-9X71Bt9mmFm_mRHz9ieeuomsmsl_D_wsCX0jQBmuosOb8i19Uz22gD97DVTBlHDb1z2OJJXmLDExytUwvWA8mK7kpU)
- Pick the new date / time and change the arrows to the amount of exchangeable tickets you have, i.e 1
- Click Exchange Tickets and your new updated ticket wallet will be sent to your email.
![](https://lh7-us.googleusercontent.com/NkoiqyLzcwckQC62-UOLfXouUgVaEwhNE5C0PIcjHLvV85XEK72hJi5gNMx64CUAwzu490mjFWmgd_QdbY3AiV7pQKwtxXuNC-gRjU77esl_ydccTU1Bmt7Y5oXpR4yd0KeR4ehx6riqUX4ZCWhtZWA)
![](https://lh7-us.googleusercontent.com/NSSBusJSkGKVaj8XtZPnbpH-PnQ-v1np8_R8YdfBxPZ4DwkXftWBRYjU-6w2sKOoFc18wfO_akBLtFzBXwkX7DuQUwNKu1LoF8Gm8v5ddBGfl8WA0dthm4Ew6hTa3IKI74JNRDYr_tykKo9pwHU-QEY)
![](https://lh7-us.googleusercontent.com/MCrs_aCYgAaGQhan-FsR3jlwRGus2CCnabR7w1SCwaSdWyQ9Bf2nlQL5DWxBuxXSkTe798uPtBg2-3YUND2M1TKvSu02ZyXaOd9qQosY89XVvXtDVRF1KVnkKx-5XymeCns5ECMnmfpC_C-GVxDR6nQ)
- Note - If you exchange your timeslot / date and you have already answered custom questions set by the organiser, you will be prompted to answer the questions again.